{"id":46799,"date":"2025-10-08T10:57:00","date_gmt":"2025-10-08T08:57:00","guid":{"rendered":"https:\/\/www.flexus.de\/?p=46799"},"modified":"2025-10-08T10:57:00","modified_gmt":"2025-10-08T08:57:00","slug":"die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen","status":"publish","type":"post","link":"http:\/\/s523026439.online.de\/en\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/","title":{"rendered":"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen"},"content":{"rendered":"<p>Individuelle Kundenentwicklungen in SAP spielen im Third-Level-Support eine besonders zentrale Rolle, vor allem in der Intralogistik, wo Systeme oft ma\u00dfgeschneidert auf spezifische Kundenprozesse zugeschnitten sind. Im Folgenden sind einige wichtige Aspekte, die im Zusammenhang mit kundenspezifischen Entwicklungen im Third-Level-Support zu beachten sind.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tiefe-systemkenntnis-individueller-kundenlosungen\"><strong>Tiefe Systemkenntnis individueller Kundenl\u00f6sungen<\/strong><\/h2>\n\n\n\n<p>Individuelle Entwicklungen in SAP \u2013 ob in der Steuerungssoftware, im WMS (Warehouse Management System) oder bei Schnittstellen \u2013 weichen oft stark von Standardl\u00f6sungen ab. Third-Level-Support-Mitarbeitende m\u00fcssen daher:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>die Historie der Kundenl\u00f6sung kennen wie z.\u202fB. Sonderanforderungen, Workarounds, projektspezifische Anpassungen,<\/li>\n\n\n\n<li>kundenspezifische Codebestandteile verstehen,<\/li>\n\n\n\n<li>und Zugriff auf die zugeh\u00f6rige technische Dokumentation haben wie z.\u202fB. Pflichtenhefte, Change Requests, Custom API-Dokumentationen.<\/li>\n<\/ul>\n\n\n\n<p>Ohne dieses Wissen ist eine zielgerichtete Fehleranalyse von Support-Team kaum m\u00f6glich.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-kundenspezifische-fehlerbilder-und-interaktionen\"><strong>Kundenspezifische Fehlerbilder und Interaktionen<\/strong><\/h2>\n\n\n\n<p>Entwicklungen, die f\u00fcr einzelne Kunden programmiert wurden, f\u00fchren h\u00e4ufig zu ganz eigenen Fehlerbildern \u2013 oft im Zusammenspiel zwischen Standardkomponenten und kundenindividuellen Anpassungen. Daher braucht es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ein spezifisches Logging und Debugging f\u00fcr kundenspezifische Komponenten,<\/li>\n\n\n\n<li>ein Versionstracking, um nachvollziehen zu k\u00f6nnen, welche Features bei welchem Kundenstand ausgeliefert wurden<\/li>\n\n\n\n<li>und historische Fehlerdatenbanken pro Kunde, um eventuelle wiederkehrende Muster zu erkennen.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-change-management-amp-ruckkopplung-zur-entwicklung\"><strong>Change Management &amp; R\u00fcckkopplung zur Entwicklung<\/strong><\/h2>\n\n\n\n<p>Der Third-Level-Support fungiert als Schnittstelle zur Softwareentwicklung, programmiert aber auch eigene Anforderungen von Kunden, die nach dem Projekt-Go-Live eingehen.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kundenindividuelle Bugs oder Performanceprobleme flie\u00dfen h\u00e4ufig in Change Requests oder Hotfixes ein.<\/li>\n\n\n\n<li>Der Support dokumentiert genau, unter welchen Bedingungen ein Fehler auftritt, inkl. Testdaten und Systemzust\u00e4nde.<\/li>\n\n\n\n<li>Ein enges Zusammenspiel mit der Projekt-Entwicklung ist entscheidend, um schnelle, aber stabile L\u00f6sungen zu liefern.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dokumentation-und-know-how-transfer\"><strong>Dokumentation und Know-how-Transfer<\/strong><\/h2>\n\n\n\n<p>Individuelle Kundenl\u00f6sungen erfordern folgende Punkte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Eine saubere, versionierte Dokumentation \u2013 idealerweise direkt im Ticketsystem, wie bei der Flexus AG in <a href=\"https:\/\/support.flexus.net\/#login\" target=\"_blank\" rel=\"noreferrer noopener\">Zammad<\/a> oder in einem zentralen Wissenssystem wie dem internen Wiki,<\/li>\n\n\n\n<li>Die detaillierte Wissensweitergabe innerhalb des Teams, insbesondere bei personellen Wechseln oder Rufbereitschaften<\/li>\n\n\n\n<li>Und ggf. kundenspezifische Prozesse, etwa f\u00fcr Wartungsfenster, Eskalationsabl\u00e4ufe oder spezielle R\u00fcckfallstrategien.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-kundenbeziehung-und-vertrauen\"><strong>Kundenbeziehung und Vertrauen<\/strong><\/h2>\n\n\n\n<p>Der Third-Level-Support im Kontext individueller Entwicklungen ist mehr als nur Technik \u2013 er ist oft direkter Bestandteil der Kundenbindung:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kunden erwarten tiefes Verst\u00e4ndnis f\u00fcr \u201eihre\u201c L\u00f6sung \u2013 das schafft Vertrauen.<\/li>\n\n\n\n<li>Eine professionelle Bearbeitung komplexer Probleme kann sogar zur positiven Kundenerfahrung beitragen (\u201eSie wissen genau, was wir brauchen.\u201c).<\/li>\n\n\n\n<li>In kritischen Situationen (z.\u202fB. bei einem Produktionsstillstand) ist ein reaktives, aber auch empathisches Supportverhalten entscheidend.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-datenschutz-amp-security\"><strong>Datenschutz &amp; Security<\/strong><\/h2>\n\n\n\n<p>Gerade bei einem \u00fcberwiegenden Remote-Support f\u00fcr kundenspezifische L\u00f6sungen ist besondere Sorgfalt gefragt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Der Zugriff auf produktive Systeme von Kunden muss klar geregelt und dokumentiert sein.<\/li>\n\n\n\n<li>VPN-, Bastion- oder Zero-Trust-Zug\u00e4nge m\u00fcssen professionell verwaltet werden.<\/li>\n\n\n\n<li>Kundendaten d\u00fcrfen nicht versehentlich in generische Analysen oder Tools einflie\u00dfen.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skalierungsgrenzen-und-losungsstrategien\"><strong>Skalierungsgrenzen und L\u00f6sungsstrategien<\/strong><\/h2>\n\n\n\n<p>Individuelle L\u00f6sungen sind schwer skalierbar. F\u00fcr den Support hei\u00dft das, dass einige wichtige Punkte zu beachten sind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wiederkehrende kundenspezifische Probleme sollten fr\u00fchzeitig in Standards \u00fcberf\u00fchrt werden.<\/li>\n\n\n\n<li>Dokumentierte &#8222;Lessons Learned&#8220; aus Projekten k\u00f6nnen in zuk\u00fcnftige Entwicklungen einflie\u00dfen, um \u00e4hnliche Supportf\u00e4lle zu vermeiden.<\/li>\n\n\n\n<li>Manchmal ist ein dedizierter Kunden-Support-Kanal sinnvoll (z.\u202fB. Key Account Support oder feste Ansprechpartner im Third Level).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fazit-ein-guter-third-level-support-bringt-langfristige-kundenbindung\"><strong>Fazit \u2013 ein guter Third-Level-Support bringt langfristige Kundenbindung<\/strong><\/h2>\n\n\n\n<p>Individuelle Kundenentwicklungen machen den Third-Level-Support besonders anspruchsvoll \u2013 aber auch besonders wertvoll. Wer sich hier als zuverl\u00e4ssiger, technisch versierter und kundenorientierter Partner beweist, tr\u00e4gt ma\u00dfgeblich zur <strong>Kundenzufriedenheit, Systemstabilit\u00e4t und langfristigen Kundenbindung<\/strong> bei.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns46799_dbda13-3a{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns46799_dbda13-3a .kt-button{font-weight:normal;font-style:normal;}.kt-btns46799_dbda13-3a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns46799_dbda13-3a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns46799_dbda13-3a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns46799_dbda13-3a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns46799_dbda13-3a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns46799_dbda13-3a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns46799_dbda13-3a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns46799_dbda13-3a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn46799_f9eb3a-20.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn46799_f9eb3a-20 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/www.flexus.de\/flexsupport\/\"><span class=\"kt-btn-inner-text\">F\u00fcr die Zukunft gewappnet \u2013 jetzt mit FlexSupport durchstarten!<\/span><\/a><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Individuelle Entwicklungen in der SAP Intralogistik spielen im Third-Level-Support eine zentrale Rolle. In diesem Beitrag erl\u00e4utern wir die wichtigsten Aspekte, die im Zusammenhang mit kundenspezifischen Entwicklungen im Third-Level-Support zu beachten sind. Jetzt lesen und f\u00fcr die Zukunft gewappnet sein!<\/p>","protected":false},"author":11,"featured_media":46776,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":".gspb_container-id-gsbp-ae4305d{flex-direction:column;box-sizing:border-box}#gspb_container-id-gsbp-ae4305d.gspb_container>p:last-of-type{margin-bottom:0}#gspb_container-id-gsbp-ae4305d.gspb_container{position:relative;margin-top:0;margin-bottom:0}#gspb_container-id-gsbp-ae4305d.gspb_container,#gspb_container-id-gsbp-ae4305d.gspb_container>.gspb_backgroundOverlay{border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px}.gspb_text-id-gsbp-4ef0fc5{margin-bottom:0!important}.gspb_text-id-gsbp-1be37d2,.gspb_text-id-gsbp-32e7126,.gspb_text-id-gsbp-396d547,.gspb_text-id-gsbp-668df6e,.gspb_text-id-gsbp-7abfcd6,.gspb_text-id-gsbp-af1e6e1,.gspb_text-id-gsbp-b9fcb8d,.gspb_text-id-gsbp-d1cff20,.gspb_text-id-gsbp-eb22a9e{margin-top:0!important;margin-bottom:0!important}.gspb_text-id-gsbp-64a5e12{margin-bottom:0!important}.gspb_text-id-gsbp-b82bc76,.gspb_text-id-gsbp-f2417a5{margin-top:0!important}","content-type":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[161,38,164],"tags":[198],"class_list":["post-46799","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beliebt","category-blog","category-support","tag-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen | FLEXUS Premium SAP Intralogistics<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen | FLEXUS Premium SAP Intralogistics\" \/>\n<meta property=\"og:description\" content=\"Individuelle Entwicklungen in der SAP Intralogistik spielen im Third-Level-Support eine zentrale Rolle. In diesem Beitrag erl\u00e4utern wir die wichtigsten Aspekte, die im Zusammenhang mit kundenspezifischen Entwicklungen im Third-Level-Support zu beachten sind. Jetzt lesen und f\u00fcr die Zukunft gewappnet sein!\" \/>\n<meta property=\"og:url\" content=\"http:\/\/s523026439.online.de\/en\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/\" \/>\n<meta property=\"og:site_name\" content=\"FLEXUS Premium SAP Intralogistics\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-08T08:57:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/s523026439.online.de\/wp-content\/uploads\/2022\/09\/OG-Flexus2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Flexus Redaktion\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Flexus Redaktion\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/#article\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/\"},\"author\":{\"name\":\"Flexus Redaktion\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#\\\/schema\\\/person\\\/8c7d7ef965e2e4e9004edfa931bb1825\"},\"headline\":\"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen\",\"datePublished\":\"2025-10-08T08:57:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/\"},\"wordCount\":560,\"publisher\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#organization\"},\"image\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"Support\"],\"articleSection\":[\"Beliebt\",\"Blog\",\"Support\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/\",\"url\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/\",\"name\":\"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen | FLEXUS Premium SAP Intralogistics\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/#primaryimage\"},\"image\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2025-10-08T08:57:00+00:00\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\\\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#website\",\"url\":\"http:\\\/\\\/s523026439.online.de\\\/\",\"name\":\"FLEXUS Premium SAP Intralogistics\",\"description\":\"Die SAP EWM Logistik\u00adexperten f\u00fcr Ihre 360\u00b0 EWM L\u00f6sungen in SAP\",\"publisher\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/s523026439.online.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#organization\",\"name\":\"Flexus AG\",\"url\":\"http:\\\/\\\/s523026439.online.de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/s523026439.online.de\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/flexus_logo.png\",\"contentUrl\":\"http:\\\/\\\/s523026439.online.de\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/flexus_logo.png\",\"width\":259,\"height\":101,\"caption\":\"Flexus AG\"},\"image\":{\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"http:\\\/\\\/s523026439.online.de\\\/#\\\/schema\\\/person\\\/8c7d7ef965e2e4e9004edfa931bb1825\",\"name\":\"Flexus Redaktion\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d88cd32e826d0eecbc7f07f882d206a71306613a83e801e7f5a96ad5bcc1ed80?s=96&d=retro&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d88cd32e826d0eecbc7f07f882d206a71306613a83e801e7f5a96ad5bcc1ed80?s=96&d=retro&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d88cd32e826d0eecbc7f07f882d206a71306613a83e801e7f5a96ad5bcc1ed80?s=96&d=retro&r=g\",\"caption\":\"Flexus Redaktion\"},\"url\":\"http:\\\/\\\/s523026439.online.de\\\/en\\\/author\\\/redaktion\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen | FLEXUS Premium SAP Intralogistics","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen | FLEXUS Premium SAP Intralogistics","og_description":"Individuelle Entwicklungen in der SAP Intralogistik spielen im Third-Level-Support eine zentrale Rolle. In diesem Beitrag erl\u00e4utern wir die wichtigsten Aspekte, die im Zusammenhang mit kundenspezifischen Entwicklungen im Third-Level-Support zu beachten sind. Jetzt lesen und f\u00fcr die Zukunft gewappnet sein!","og_url":"http:\/\/s523026439.online.de\/en\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/","og_site_name":"FLEXUS Premium SAP Intralogistics","article_published_time":"2025-10-08T08:57:00+00:00","og_image":[{"width":1200,"height":630,"url":"http:\/\/s523026439.online.de\/wp-content\/uploads\/2022\/09\/OG-Flexus2.jpg","type":"image\/jpeg"}],"author":"Flexus Redaktion","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Flexus Redaktion","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/#article","isPartOf":{"@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/"},"author":{"name":"Flexus Redaktion","@id":"http:\/\/s523026439.online.de\/#\/schema\/person\/8c7d7ef965e2e4e9004edfa931bb1825"},"headline":"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen","datePublished":"2025-10-08T08:57:00+00:00","mainEntityOfPage":{"@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/"},"wordCount":560,"publisher":{"@id":"http:\/\/s523026439.online.de\/#organization"},"image":{"@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/#primaryimage"},"thumbnailUrl":"","keywords":["Support"],"articleSection":["Beliebt","Blog","Support"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/","url":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/","name":"Die Zukunft des Third-Level-Supports in der Intralogistik: Aspekte im Hinblick auf individuelle Kundenentwicklungen | FLEXUS Premium SAP Intralogistics","isPartOf":{"@id":"http:\/\/s523026439.online.de\/#website"},"primaryImageOfPage":{"@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/#primaryimage"},"image":{"@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/#primaryimage"},"thumbnailUrl":"","datePublished":"2025-10-08T08:57:00+00:00","inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"http:\/\/s523026439.online.de\/die-zukunft-des-third-level-supports-in-der-intralogistik-kundenentwicklungen\/#primaryimage","url":"","contentUrl":""},{"@type":"WebSite","@id":"http:\/\/s523026439.online.de\/#website","url":"http:\/\/s523026439.online.de\/","name":"FLEXUS Premium SAP Intralogistics","description":"Die SAP EWM Logistik\u00adexperten f\u00fcr Ihre 360\u00b0 EWM L\u00f6sungen in SAP","publisher":{"@id":"http:\/\/s523026439.online.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/s523026439.online.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"http:\/\/s523026439.online.de\/#organization","name":"Flexus AG","url":"http:\/\/s523026439.online.de\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"http:\/\/s523026439.online.de\/#\/schema\/logo\/image\/","url":"http:\/\/s523026439.online.de\/wp-content\/uploads\/2022\/02\/flexus_logo.png","contentUrl":"http:\/\/s523026439.online.de\/wp-content\/uploads\/2022\/02\/flexus_logo.png","width":259,"height":101,"caption":"Flexus AG"},"image":{"@id":"http:\/\/s523026439.online.de\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"http:\/\/s523026439.online.de\/#\/schema\/person\/8c7d7ef965e2e4e9004edfa931bb1825","name":"Flexus Redaktion","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/d88cd32e826d0eecbc7f07f882d206a71306613a83e801e7f5a96ad5bcc1ed80?s=96&d=retro&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d88cd32e826d0eecbc7f07f882d206a71306613a83e801e7f5a96ad5bcc1ed80?s=96&d=retro&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d88cd32e826d0eecbc7f07f882d206a71306613a83e801e7f5a96ad5bcc1ed80?s=96&d=retro&r=g","caption":"Flexus Redaktion"},"url":"http:\/\/s523026439.online.de\/en\/author\/redaktion\/"}]}},"taxonomy_info":{"category":[{"value":161,"label":"Beliebt"},{"value":38,"label":"Blog"},{"value":164,"label":"Support"}],"post_tag":[{"value":198,"label":"Support"}]},"featured_image_src_large":false,"author_info":{"display_name":"Flexus Redaktion","author_link":"http:\/\/s523026439.online.de\/en\/author\/redaktion\/"},"comment_info":0,"category_info":[{"term_id":161,"name":"Beliebt","slug":"beliebt","term_group":0,"term_taxonomy_id":161,"taxonomy":"category","description":"","parent":0,"count":438,"filter":"raw","cat_ID":161,"category_count":438,"category_description":"","cat_name":"Beliebt","category_nicename":"beliebt","category_parent":0},{"term_id":38,"name":"Blog","slug":"blog","term_group":0,"term_taxonomy_id":38,"taxonomy":"category","description":"","parent":0,"count":223,"filter":"raw","cat_ID":38,"category_count":223,"category_description":"","cat_name":"Blog","category_nicename":"blog","category_parent":0},{"term_id":164,"name":"Support","slug":"support","term_group":0,"term_taxonomy_id":164,"taxonomy":"category","description":"","parent":38,"count":17,"filter":"raw","cat_ID":164,"category_count":17,"category_description":"","cat_name":"Support","category_nicename":"support","category_parent":38}],"tag_info":[{"term_id":198,"name":"Support","slug":"support","term_group":0,"term_taxonomy_id":198,"taxonomy":"post_tag","description":"","parent":0,"count":17,"filter":"raw"}],"_links":{"self":[{"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/posts\/46799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/comments?post=46799"}],"version-history":[{"count":0,"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/posts\/46799\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/s523026439.online.de\/en\/wp-json\/"}],"wp:attachment":[{"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/media?parent=46799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/categories?post=46799"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/s523026439.online.de\/en\/wp-json\/wp\/v2\/tags?post=46799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}